Ateb’s legacy housing management solution was severely hindering their aspirations to better serve their tenants. Recursive were appointed to manage the Digital Transformation from the point of contract negotiation, through to go-live
Hours delivered back to the business
SOX compliance in Settlement process automation
Success rate of bot case completion
For functional release of OBT, RTS and OGS
The Challange
Ateb’s core housing management solution was approaching end of life, with the vendor no longer willing to support their instance. They required a migration to a modern Microsoft Dynamics 365 solution.
We used the opportunity to understand their current processes, define aspects that were failing to meet their business goals, and define new processes that better aligned with the incoming technology.
What did
Recursive do
Recursive were appointed after a vendor had been selected, but prior to the final contract being agreed. We undertook the following roles:
Scope Definition – We mapped their AS-IS processes, identified areas that did not align with their business objectives and defined new TO-BE processes that aligned with the Dynamics solution. These processes included, Arrears, Reactive Repairs, Section 20, Tenant Nominations, Cyclical Repairs and Asset Management.
Delivery Management – Working with a 3rd party vendor, Recursive structured effective development sprints that resulted in regular and frequent functional deployments
Change Management – Recursive were responsible for developing, structuring and executing client UAT sessions and System Training sessions, ensuring that at the point of go live disruption was kept to a minimum
The Results
- All functional deliverables deployed in less than 9 months across all business areas
- The project fell within the expected budget
- Improved Customer Service Satisfaction rates by > 30%
